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More Agent Actions within Solutions Articles

Related products:Freshdesk
  • April 29, 2014
  • 2 replies
  • 24 views

I see if you are viewing an article on the standard website, you get an option to view on the Helpdesk but it would be nice to have it the other way to so that you can easily view what a solution would look like to an end user from the helpdesk. I prefer to provide the link to the support site that the customer views and currently manually have to find the article and then the url accordingly.


Something like the below being available in the helpdesk view to easily click and copy the support side link and/or view what it would look like from an end user's perspective would be useful.




2 replies

Hey Jon


There is an option already available for the solution articles and the forum topics.


When you are viewing a solution article, there is an icon next to the solution title which links to customer portal version to the article.

Similar link is available for the forum topics as well.


Thanks and Regards,

Thanashyam Raj


  • Author
  • Contributor
  • April 29, 2014

Yep... sure enough, it's there!


Didn't see that at first... thanks for the prompt reply!