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More Conditions to limit "All Users" Data Source

Related products:Freshservice
  • September 27, 2023
  • 2 replies
  • 41 views

christian.mentor
Skilled Expert
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When creating a Service Request item, the All Users data source in dropdown menus (e.g. the Requested for field) only allows you to limit the list of All Users to just one Department and/or just one Location — that’s it.

In it’s current iteration, limiting the visibility of a Service Item is negated when someone who can access a item submits a request for someone who should not be able to.

 

 

2 replies

afautley
Top Contributor ⭐
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  • Top Contributor ⭐
  • October 4, 2023

Spot on Christian! I've come across this before and it is very very annoying. 


  • Community Debut
  • March 3, 2026

I would also love to see additional conditions for the all users data source. For example - a condition to only show non-employee users.