In trying to cut down email clutter, I’ve created a rule that automatically closes any tickets that have any of my agents CC’d on, and responds to the requester to try again without an agent CC’d. However, this rule breaks my ability to forward in tickets from my email because, well surprise, I’m now CC’d on the ticket due to some internal automation that Freshdesk does with forwarded emails.
Please expose the automation rule on email forwards so I can disable the automatic CC function and continue moving forward with cleaning up my email clutter.
