Hello!
Currently, the default filter, 'My groups' displays tickets where the agent has Edit access. It would be beneficial to include two additional default filters: 'My groups + read-only groups' and 'All groups, including read-only and edit rights'. The naming might vary from what I've mentioned here, but it was for the product team's clarity on the request. This enhancement would streamline the filtering process for agents, eliminating the need for manual maintenance as access permissions change. Default filters would significantly save time for agents.
Br, Sarika
