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New Idea

More details on the detailed activity

Related products:Freshdesk
  • April 1, 2024
  • 0 replies
  • 10 views

juanmartos
Apprentice
Forum|alt.badge.img

Requester emails are automated responses and can't be considered as part of ticket conversation. For the very reason, they currently do not display them in the ticket.

 

Perhaps being able to include these automated responses so that they are shown on the detailed activity page, could be useful. What do you guys think?