Currently you have to statically define who/which group will receive an SLA notification, there is no option to select “assigned group”.
Because of this we have to create 4 SLA policies per group so we can send preemptive notifications at 50%, 75%.
Currently you have to statically define who/which group will receive an SLA notification, there is no option to select “assigned group”.
Because of this we have to create 4 SLA policies per group so we can send preemptive notifications at 50%, 75%.
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