Hi,
I would like to submit a feature idea if we can provide a more flexible reminder alert for SLA nearing due. As of the moment, the platform offers a minimum of 30 minutes which will not be useful for those SLAs with shorter duration.
It would also be helpful to have automations that can be done in minutes not just hours to add more flexibility.
Hope someone can help us.
+11Hello
Thank you for sharing your idea. Our product team will review and update us on its feasibility, and we shall inform you accordingly. We encourage you to continue sharing your ideas as we value your contributions!
Cheers!
+2This is similar to the idea I posted: SLA timer alerts as percentages of target time | Freshworks Community
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