We have been using freshservice for about a month now. Love the product.
But it really needs more formating options.
These are the most requested from my department:
- More levels in lists: The ability to make levels in lists, ether via TAP or a button.
- Check list: The ability to create a checklist in a private note, reply or template.
- Tables: The ablility to add a tables to a reply or note.
It's not much, but it would make everything way easier.
