There is a HUGE opportunity to take a piece of the MSP (managed service provider) market but Freshservice needs some more tools/services to be a viable option for MSP's.
Are there any future plans to add services specifically for the MSP Mode?
For example, it would be great to have:
- toggle ticket views so you can fit more on 1 page
- document storage....possibly G Suite Drive (Team Drive) integration
- tickets posted to Google Calendar to list task notes in body
- project mgmt (I see this is coming...is there a launch date?)
- customer hierarchy w/ notes section (maybe this comes with SugarCRM integration)
- Freshsales / Freshservice integration (I can't believe this isn't a thing)
- network mapping for each customer (there is something similar to this in CMDB but not in MSP mode)
- quoting
