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New Idea

More refined searches

Related products:Freshdesk
  • August 22, 2023
  • 0 replies
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The search api has a limit of 300 records (30 per page, 10 pages max), but we would like to download all new company/contact/ticket records in the last time period. To enable this it would be optimal to

  1. Add time to the date of an “updated_at” filter. 2023-08-22T18:45:00Z as opposed to just 2023-08-22. This would reduce the number of records to theoretically below the 300 record threshold if called every 15 minutes.
  2. Increase the number of records by adding the “per_page” parameter with its limit of 100, or even increasing the number of pages in the “page” parameter.