We recently had an admin setting for an email notification flipped with no explanation of who/why - I was able to narrow down a general time frame, but the Audit Log did not capture it. The Audit Log should be expanded to show all of the changes in the Admin console / areas. Currently the logs have a lot of “agent logged in” noise and some useful information. There is no filter for ‘Admin Settings’
New Idea
More Robust Audit Logs
+14- Top Contributor ⭐
We recently had an admin setting for an email notification flipped with no explanation of who/why - I was able to narrow down a general time frame, but the Audit Log did not capture it. The Audit Log should be expanded to show all of the changes in the Admin console / areas. Currently the logs have a lot of “agent logged in” noise and some useful information. There is no filter for ‘Admin Settings’
What plan are you on ?
Enterprise shows more logs. I hope that can be come a addon to pro plan.
+7Absolutely agree with this - I’ve had several settings be changed / updated, none spring to mind right now but the audit logs offer very little other than a couple of activities. Having the audit log track every change as a Org Admin will be so useful to get to the problem of issues and also retrain should it be needed.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.