Sometimes we need to acknowledged to a customer that his
issue has been translated to a 3rtparty, and some other status.
So I would love to have a Status Catalog to add and implement as
many Status as my company needs.
Closed
More Status / Catalog
You can add as many Status options as you need. In Admin>Ticket Fields, click on Status. This will give you a pop-up allowing to add additional status options. You can also select whether the SLA Timer elapses while a ticket is in this status.
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