I would like to have more ticket types, now we have incidents and service request.
- Operational tickets/tasks
- We have several task we need to perform in different intervals, for this matter the Schedules is good, but by default it creates an incident. But the characteristic of the ticket is rarely an incident, but rather an Operational task.
- Questins or requests
- We have the type Service Request, which comes closest, but Service Requests should be based on known elements i.e. requesting software, hardware, access etc.
- I would love to have a type for questions or simply requests, when users asks for “where do I find this…?”, “What is the proces for…?”, “Do we have…?” etc
