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Move and merge solutions

Related products:Freshdesk
  • April 26, 2018
  • 1 reply
  • 29 views
B
Apprentice

In the solutions should it be possible to move folders and articles to another categories. This function doesn't currently exist, but would be very helpful. Currently i must delete a folder or an article first, before i can create a new folder/ article in the right category. 

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


Looks like you've missed to notice the option :( You'd be able to move folders or articles to a different category without having to delete and re-create them. 


To move a folder to a different category, hit on the Move to icon in the folder view and choose the Category value. Similarly you can change the article association to different folder/category.



Cheers!



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