Confirmed with support that this is currently not possible.
Had an agent associate a phone call recording with the wrong ticket - unfortunately, we have no method to move that recording to the correct ticket.
Would love to be able to go to the Call Records screen, click a button to EDIT the ticket associated to that call, and upon submit, that call recording gets associated.
We deal with a lot of calls and recordings - and I could quickly see this becoming an issue.
