+8
This whole tab should be a field in the Ticket Fields, which would allow us to use Business Rules to do something like mandate notes before a ticket is Closed/Resolved. I manually built a custom field and rule to do this, but it seems silly to have a whole tab for something that should be a standard ticket field.
Agreed, you should be able to make this field required before a ticket is set to closed, resolved or restored. Or at least have basic rules around when that field is required and be able to make it mandatory. Otherwise, that should field is almost useless.
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