If an agent replies to a private note with an attachment, it would be great to be able to reply to the customer and grab the attachment from the private note and send that to the customer. Right now, i have to download and then reattach the attached document/code from my private note. This would be a great feature.
This is similar to:
+12Hello,
It is possible to add attachments in a single click while forwarding the ticket to an external email address. By default, the initial ticket attachments are added to the forward action and you can add subsequent attachments sent by the user by using the Add to response button( works when the forward window is collapsed ).
Here's a snapshot of the option available on ticket attachments :
Cheers!
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