Hey Crew! Does anyone know if there is a way to move the tickets that are tagged "customer responded" to the top of the queue? Often a customer does not respond for several days and when that happens the ticket is tagged as "customer responded" but by then it's on page 3 and I don't get notified.
Closed for Voting
Moving Customer Responded emails to top of the queue
Hi Jason,
We do have a feature with us that would allow you to sort the tickets in the list view by customer responses.
Do write to support@freshdesk.com to have the same enabled.
Thanks!
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.