Skip to main content
Closed for Voting

MS CRM 2011 Online

Related products:Freshdesk
  • September 18, 2012
  • 5 replies
  • 29 views
K
Apprentice
Hello,

Are there any plans for integration of Freshdesk with MS CRM 2011 Online? If yes, what is the timescale?


Thanks

Karolina

5 replies

V
Contributor
  • vijay.shankar
  • Contributor
  • September 18, 2012
Hi Karolina

Yes, MS CRM is planned but we don't have an ETA as we're yet to look into this product integration. But we're working on a custom app, that can make use of our API and 3rd Party API and can be used to GET/PUT data To-FRO in Freshdesk and the 3rd party App

We will keep you posted.

regards
Vijay
I
Community Debut
  • info_11086
  • Community Debut
  • September 17, 2013

I'd like to also request this.  Minimally pulling contact info from CRM and display in freshdesk the customer's address, phone # or other admin specified fields as a start.  Creating a "case" in Dynamics CRM based on rules is another capability to consider.  That would meet the current state of one of your competitors, but you might consider how to be one step ahead of them (wink).  In creating a case, all the ticket correspondence text might be put in the case notes on the CRM side, which would be good should the administrator decide to create a "case" on the ticket closing.  Spiffier would be each time a ticket is updated, the case notes are updated. In any event the case should be marked in some way so that on the CRM side it can do a workflow to perform various support notifications over there.


Something like that.


Thanks!

_
Community Debut
  • _11206
  • Community Debut
  • November 1, 2013

Any news on this. We are using Dynamics 2013 and would love this feature. Also, is there any news on the live chat system?

S
Community Debut
  • sasha
  • Community Debut
  • October 21, 2014

Any info on the integration? I'd like to be able to synchronize leads between CRM Online and Freshdesk.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Folks,


MS Dynamics integration is available with 200+ integrations on the Freshdesk marketplace. We have majority of your favourite apps connected to Freshdesk :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement