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MSP Mode Company Enhancements for Agents

Related products:Freshservice
  • October 8, 2025
  • 0 replies
  • 11 views

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Can we please move Companies and Contacts into the Agent navigation like Assets? Agents need to be able to view Company and contact details. Especially when in MSP mode. 

 

Also, when viewing the company, it would be nice to have a related list of tickets and assets associated with the company. Right now, all we get is a contact list.