If you're running your business in many countries, it means you need a multilanguage solution. FreshDesk is offering multilanguage features, but unfortunately without Customer Satisfaction Survays. That is a pitty, because many companies would not use it. Our also.
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Multilanguage missing in Customer Satisfaction Survey
I have tried to activate a german Customer Satisfaction Survey beside my English one, but I can only select one Customer Satisfaction Survey. This still not availeble to use in mulitiple languages at the same time
It still isn't possible to have different languages active in the Admin of Customer Satisfaction Survey
Hi Orlagh,
The Multilingual CSAT is based on the requester's language. The survey would be sent in the respective language as expected, provided the translations have been incorporated. If otherwise, drop us an email at support@freshdesk.com and we'd be more than happy to help.
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