I would suggest building this feature very much like the Supervisor interface, where you can choose which criteria triggers the Customer Satifaction Survey.
Hi Benjamin
You may make use of Observer feature to trigger out Multi-language survey options.
You could create specific custom fields or user conditions based on Email etc. Like in screenshot below.
Similarly based on other To EMail , you may create/send Surveys in different languages.
regards
Vijay
I dont think this would work. As the NoReply above hints - What are the placeholders for the 3 rating options? (awesome, just ok, not good)
The placeholder for the rating options is {{ticket.satisfaction_survey}}. Just add it to the email in the rule that is created within observer.
Thanks for the placeholder Mikael. This however does not address the problem of survey being not localized (i.e. base language only) as there is bno interface in FD admin to localize the 3 voting options (awesome, just ok, not good).
This feature was raised 4 years ago, and it stil is not possible to setup multilingual satisfaction surveys, not very good for international companies, like ours, and like FreshDesk... when is this planned for?
Can't figure out how to set up bilingual survey... Is it even supported? I can't even have 2 survey active at the same time when I select 'Allow agents to add survey links to specific emails' on both survey.
+6I also think that this is taking way too long (6 years). Can we get at least an idea if this is something we can expect?
+7Fully agree. There are gaps everywhere for a real multi-lingual support site. The KB and reply templates work fine, but those are the only things that has really been addressed.
Waiting for years. Have to say, if you really need multi-lingual support Freshdesk is not the product for you.
Hi all,
We are really sorry to keep you waiting. Freshdesk now supports multilingual customer satisfaction surveys, find more details on this help article - https://support.freshdesk.com/support/solutions/articles/50000000119-setting-up-multilingual-csat-surveys
Does the multilingual customer satisfaction survey also work when I create an automation rule with placeholder {{ticket.satisfaction_survey}} ?
Or would this placeholder only show the default language, in our case English?
Hey David,
Yes! The survey would work even while sending it via Automations using the placeholder. However, make sure the CSAT is turned on and the translation is provided in the respective contact's language.
Hope this helps!
Cheers!
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