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Multiple Agents in one Ticket (sprout plan)

Related products:Freshdesk
  • March 20, 2018
  • 1 reply
  • 24 views
A
Apprentice

Hello, 

we are using the sprout plan. Is it possible to add multiple Agents to one ticket?

Kind regards

Andreas John

1 reply

aravind.sundararajan
Skilled Expert
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Hello Andreas,


The Shared Ownership feature is available only from the Estate plan and onwards. It allows you to specify one customer facing and an internal agent on a ticket.


Cheers!

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