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New Idea

Multiple CAB Approval Groups

Related products:Freshservice
  • November 3, 2022
  • 1 reply
  • 86 views

afautley
Top Contributor ⭐
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We can setup Multiple CAB groups for approval, but we cannot get one person from each group to approve when we send them out one at a time. What happens is that only one person from ALL the groups needs to approve (which is not correct) Can we have a feature that enables us to send out approvals to multiple CAB groups where each group only needs one approval.  

This enables us to have a backup approver of a particular area in case someone is on leave.  

Example send all at once. 

Security CAB Group (only one needs to approve) 

Security person 1 

Security person 2 

Infrastructure CAB Group (only one needs to approve) 

Infrastructure person 1 

Infrastructure person 2 

Governance CAB Group (only one needs to approve) 

Governance person 1 

Governance person 2 

Service Delivery CAB Group (only one needs to approve) 

Service Delivery person 1 

Service Delivery person 2 

 

1 reply

Medic1334
Top Contributor ⭐
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  • Top Contributor ⭐
  • May 16, 2024

You can do this where the approval process is sequential, but I agree that this process (with multiples being able to happen at once) would be nice!