I brought this up in the past - yes, there is a way to allow people to see all tickets in their department, but if they are an Operations Manager or VP they oversee multiple departments. With AD Sync on, it will overwrite any departments we manually add, so that is not a solution.
We need the ability to add multiple Department Heads and Prime users to departments.
Many of our departments have “power user/main contact”, but the Directors and VPs would also like to view the tickets of multiple Departments. Those people are not in the same department as the users. Currently, can only have one Department Head and one Prime User, but we need multiple.
Is there a way to “fake” the same access for other people so we can add multiple Heads/Prime Users? I have not found one.
