multiple email signature

<style>
  .ticket_signature_from {
    color: #555;
  }
</style>
<div id="ticket_signature_depending_on_from"></div>
<script>
  jQuery('#ticket_signature_depending_on_from').closest('.widget').removeClass('widget');

  var add_signature_from = function() {
    var ticket_from = htmlDecode(jQuery('form#HelpdeskReply select#reply_email_id option:selected').html());
    var field_arr = [];
    var ticket_signature = 'zzz'; // Default signature
    if (ticket_from) {
      field_arr = ticket_from.split('<');
      ticket_from = field_arr[1];
      if (ticket_from) {
        ticket_from = ticket_from.substring(0, ticket_from.length - 1);;
        switch (ticket_from) {  // Signature fore each sender
          case 'address-a@mydomain.tld':
            ticket_signature = 'aaa';
            break;
          case 'address-b@mydomain.tld':
            ticket_signature = 'bbb';
            break;
          case 'address-c@mydomain.tld':
            ticket_signature = 'ccc';
            break;
        }
      }
    }
    setTimeout(function() {
      if (jQuery('.redactor_editor').find('.ticket_signature_from').length == 0) {
        jQuery('.redactor_editor').append('<div class="ticket_signature_from">' + ticket_signature + '</div>');
      } else {
        jQuery('.ticket_signature_from').html(ticket_signature);
      }
    }, 500);
  };

  function htmlDecode(value) {
    return jQuery('<div/>').html(value).text();
  }

  jQuery('body').on('click', 'a[data-note-type="reply"]', add_signature_from);
  jQuery(document).on('change', 'form#HelpdeskReply select#reply_email_id', add_signature_from);
</script>

Hi Thanos!

Thanks for your kind help. In this case, my signature is images, any idea?

Regards,

Patrick

          case 'address-b@mydomain.tld':
            ticket_signature = '<img src="http://mydomain.tld/images/signature-b.png" alt="Signature for Sender B">';
            break;

The images must be publicly available.

BTW, the signatures in the code change when the From changes:

Thanks!

Is there a way to this work also when sending new email?

Thanks

Hi Thanos!

We have the solution below, please note this is another APP and must run in paralel at the suggested by you.

Thanks again for your help!

<style>

.ticket_signature_from {

color: #555;

}

</style>

<div id="ticket_signature_depending_on_from"></div>

<script>

jQuery('#ticket_signature_depending_on_from').closest('.widget').removeClass('widget');

var add_signature_from = function() {

console.log('inside add signature');

var ticket_from = htmlDecode(jQuery('#helpdesk_ticket_email_config_id option:selected').html());

var field_arr = [];

var ticket_signature = '.'; // Default signature

if (ticket_from) {

field_arr = ticket_from.split('<');

ticket_from = field_arr[1];

if (ticket_from) {

console.log('inside if');

ticket_from = ticket_from.substring(0, ticket_from.length - 1);;

switch (ticket_from) { // Signature fore each sender

case 'abc@def.com':

ticket_signature = 'ABC DEF';

break;

case 'abc@def.com':

ticket_signature = 'ABC DEF';

break;

case 'abc@def.com':

ticket_signature = 'ABC DEF';

break;

case 'abc@def.com':

ticket_signature = 'ABC DEF';

break;

}

}

}

setTimeout(function() {

console.log(ticket_signature);

if (jQuery('.redactor_editor').find('.ticket_signature_from').length == 0) {

jQuery('.redactor_editor').append('<div class="ticket_signature_from">' + ticket_signature + '</div>');

} else {

jQuery('.ticket_signature_from').html(ticket_signature);

}

}, 500);

};

function htmlDecode(value) {

return jQuery('<div/>').html(value).text();

}

jQuery(document).ready(add_signature_from);

jQuery(document).on('change', '#helpdesk_ticket_email_config_id', add_signature_from);

</script>

hey, i am new to apps. when you say "use this app" do you mean to paste your template into a file and then upload it as a custom app?

Hi,

In the Freshdesk Marketplace, you have the email signature manager for Freshdesk agents, using the Bybrand. Has support to add placeholders and full-time or occasional agents load.

Here's an example of the email signature update:

Companies that use Bybrand integrated with Freshdesk save time on email signature management for all support staff.

See you!

Hi community, it looks like still non of the Apps replace the "email notification " -> "template" -> "Agent reply template" function. We need a tool which automatically insert the Company signature based on the customer language and product. Any ideas?Thanks

Sven

@Sven. This was suggested 7 years ago in a another thread. Don't hold your breath.

Hello Sven and Mark,

Using the Signature Management Plus app mentioned by @Karthick, you would be able to able to include the Signature automatically based on a product. However, we do not have the option to include the signature based on the customer language but we would surely pass on the feedback to our team!

Cheers!