Would be good to have multiple SLAs available to run at the same time.
I know you can have multiple SLAs set up however they work in an order. Once the first criteria has been met, no more SLAs run against that ticket.
In other helpdesks we have the option for multiple SLAs running at the same time/
Business Case:
We would like an Internal SLA and an external SLA for our tickets.
Internal - make sure we are meeting our own internal SLAs
External - make sure we are meeting the SLAs which are agreed with the client
Thanks
