I suggest to do the same improvement for agents ticket page view as it is done in Zendesk (see the screenshot). Agents can have multiple tickets open in tabs or pages with filtered views or search pages or contact detail pages and easily jump between these pages or close them.
+7This is interesting. Right now we solve this by having multiple fresh desk sessions open on separate internet tabs…
which can get kind of clunky… having multiple tabs would be interesting
I would like to see this as well.
One step further would be the ability to show filtered views inside of tabs in the dashboard.
+2PLEASE!!!!!! This would be amazing!!! I am not a fan of having to open new browser windows as it just slows down the CPU and I use like three browsers so this would be a godsend me.. I usually am working on 20 to 40 at the same time so having to see them in a separate windows in Edge/Chrome/Firefox, etc is just not going to make it better computer speed wise so the tab is on my top of the list for me :) - the only thing that makes it ok is that whatever browser I am on.. the updates or new conversation alerts do show but that’s not going to change my mind lol
This should be a standard as some integration like Aircall only works in the one unic session.
When the call is ringing, agents cannot retrieve the ticket they were working on before the call.
+1When you have multiple tabs open, each tab shows the same thing. You have to click on each tab to find a ticket you were working on. We just migrated from Zendesk and lost that functionality. I submitted an enhancement request, but unless enough people request this, they won’t add it to the project list.
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