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New Idea

Multiselect count required

Related products:Freshservice
  • April 28, 2023
  • 1 reply
  • 22 views

Medic1334
Top Contributor ⭐
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It would be good to have a business rule/validation on form for Service Catalog items where a multi-select field must contain multiple values. You can require it on the SC item, however there may be instances where more than one option is required to be selected.

Example: When filling out the SC item, the agent is required to get 3 forms of validation. We can use a single multiselect instead of 3 dropdowns to collect this information however there’s no way to require the two additional selections currently. 

1 reply

MichaelJM
Top Contributor ⭐
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  • Top Contributor ⭐
  • March 25, 2024

Agreed - I would like a ‘select at most’ option in addition to the ‘select at least’ in the multi-selection. Microsoft Forms has this, would be great to have in the Service Catalog.