Hi,
We have some services that send error mails to the servicedesk when somthing happens.
Mostly this are external systems not under our admin.
When it comes in its mostly from a no repy address.
So when we accept the ticket or close it send a repy to the sender.
When the mail address is configured to reply with a message you cant repky this can give a ticket storm...
Mails bouncing back and fort ...
So it would be nice if we can just select if we can choose to mute a ticket so it will never get replys in the mailbox for this ticket.
And then we can make a rule if from requester mute ticket ...
I dont know why this isnt a feature already does no one have this problem ?
Tips are always welcome ....
Kind Regards,
David
