Mute response when from mail adress.

Related products: Freshservice


We have some services that send error mails to the servicedesk when somthing happens.

Mostly this are external systems not under our admin.

When it comes in its mostly from a no repy address.

So when we accept the ticket  or close it send a repy to the sender.

When the mail address is configured to reply with a message you cant repky this can give a ticket storm...

Mails bouncing back and fort ... 

So it would be nice if we can just select if we can choose to mute a ticket so it will never get replys in the mailbox for this ticket.

And then we can make a rule if from requester mute ticket ...

I dont know why this isnt a feature already does no one have this problem ?

Tips are always welcome ....

Kind Regards,


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