Hi,
Similar to this:
It would be really useful to be able to have this in freshdesk. I believe there was an app called steps that did this that has disappeared.
This really should be a native app. The “to do” app in freshdesk is limited, there’s no way to enforce an agent ticks anything on the to do and essentially there’s no ability to write a specific to do checklist for a specific ticket type (Preferably with the ability to go granular via dependant fields)
Thanks
Jerome
