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Native NetSuite Integration

Related products:Freshdesk
  • Apr 29, 2014 8:56 PM UTC
  • 17 replies
  • 53 views
Apprentice

I know there are existing general requests for expanded integration, but I would like to formally request native integration with NetSuite, the CRM software my company uses.


I was really impressed with how easy it was to get JIRA and Freshdesk talking to each other, and we'd be sold for life if we could get similar syncing capabilities with NetSuite.


Thanks for building great stuff, I'm impressed!

17 replies

Contributor
  • pmesritz
  • Contributor
  • Nov 24, 2014 6:53 PM UTC

This is something I'd be interested in as well.

Contributor
  • jochen
  • Contributor
  • Jan 6, 2015 8:54 AM UTC

Very interesting for us too!

Community Debut
  • cbaltrusis
  • Community Debut
  • Feb 13, 2015 4:29 PM UTC

We are interested in a Netsuite integration as well. 

Community Debut
  • theresa
  • Community Debut
  • Feb 18, 2015 11:28 PM UTC

We are interested in a NetSuite Integration as well!!

Community Debut
  • wayne.ackley
  • Community Debut
  • Aug 5, 2015 10:39 AM UTC

When will this happen? Very interested.

Community Debut
  • priyo_old
  • Community Debut
  • Aug 7, 2015 1:09 PM UTC

NetSuite is in our roadmap for the year. Will share more as we make progress...

Community Debut
  • rporteous
  • Community Debut
  • Aug 16, 2015 6:12 AM UTC

I would also like to be kept informed of this development...

Community Debut
  • marcelo
  • Community Debut
  • Dec 1, 2015 2:32 AM UTC

Hi Support, 

Is there any news about NetSuite integration?


Regards,


Marcelo.


Community Debut
  • jeremy_13814
  • Community Debut
  • Dec 23, 2015 9:57 PM UTC

My company is also looking to work with Netsuite for accounting purposes. Any word on integrating that with Freshdesk?


Warmly,


Jeremy

Community Debut
  • priyo_old
  • Community Debut
  • Dec 25, 2015 2:35 PM UTC

We have initiated discussion with NetSuite. We hope to roll a NetSuite integration through their partner development program in early part of 2016.

Community Debut
  • jeremy_14021
  • Community Debut
  • Feb 11, 2016 12:11 AM UTC

Our company will need this to consider FD a viable solution. 

Community Debut
  • josh.furse
  • Community Debut
  • May 19, 2016 9:59 AM UTC

Any update on the Netsuite integration ?  You say above beginning of '16 - its now nearly mid-16. - any ideas when this will be released ?

Community Debut
  • marcelo
  • Community Debut
  • May 19, 2016 11:09 PM UTC

 Yes please, provide with some updates on this. We are using Netsuite for customer info (among others) and our process to sync all customer contact/info with Freshdesk is a manual export/import which requires everytime to set what fields are the ones needed from the contact list (which by the way in Freshdesk you cannot save for future runs) to be sync with Netsuite....


Community Debut
  • dcrawford
  • Community Debut
  • Dec 14, 2016 6:15 PM UTC

I finally got an update from FD regarding this topic as it's very important to our company as well. The response was not promising:  


Hi ,

 

Thanks for your patience on this.


We had a word with the concerned team and looks like this is not in the immediate roadmap.

 

However, if you are fine with a workaround, we could point you to a third party dev to get this integration built. Please do let me know if that could be helpful for you. 

 

 

Best Regards,

Thriyam

Community Debut
  • jeremy_14021
  • Community Debut
  • Mar 27, 2019 10:32 PM UTC

And here we are in 2019. 

Community Debut
  • beth
  • Community Debut
  • Jul 24, 2019 7:45 AM UTC

We work closely with a company who is wholly on Netsuite and would really love our Freshdesk to integrate with their Netsuite. The communication between Netsuite and Freshdesk is awful and creates really long and very difficult to read tickets.


Netsuite and Freshdesk integration would be a game changer and would avoid us having to change platforms for sure.

Community Debut

Hi All,

Apologies for the delay in getting back. We currently do not have an ETA on this integration.

We will keep you posted via our release notes.

Cheers!

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