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need a logo in my signature

Related products:Freshdesk
  • March 3, 2012
  • 23 replies
  • 101 views
F
Apprentice
How may I add my compagny logo in my signature?
Am I wrong?  I did not see this possibility.

tks.
Fabrice

23 replies

V
Contributor
Hi Fabrice,

We will bring this feature soon.

regards
Vijay
H
Community Debut
I see there is the option to add an image url, but this is not very useful to us as our company logo needs to hyperlink to various places. 
Is there an ETA on this?
V
Contributor
  • vijay.shankar
  • Contributor
  • October 6, 2012
Hi Guys

This is available now. Just drag and drop your Logo and it will be used in signature. Ensure that the image is a Public Image.

regards
Vijay
H
Community Debut
This is not working for me.
Dragging an image into the signature field just opens the image in the browser.

Is there going to be a way to add hyperlinks to the logo's?
V
Contributor
  • vijay.shankar
  • Contributor
  • October 8, 2012
Hi Guys

Drag/Drop might be a little tricky, but I got it to work, just get your image from Google image search or so, open it in a new browser tab, right click and select COPY IMAGE and just paste it and it should work

We will enable HTML on logo soon

regards
Vijay
_
Community Debut
  • _11326
  • Community Debut
  • December 20, 2013

Hi, I am unable to add a logo freshdesk signature profile. Please assist. I have tried the steps provided above by Vijay Shankar and still doesn't work.


Thanks in advance

annapoorna.venketaraman
Skilled Expert
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Hey Fernandez,


I am trying to convert your post as a ticket so that I can better assist you but seems like your email address is not available.


Can you please write to support@freshdesk.com regarding this so that I can sort it out for you sooner?


Anna

Head of Community
D
Community Debut
  • dreid
  • Community Debut
  • May 6, 2014

Any word on when we can edit the HTML of a signature? My signature is more complex so I need access to an HTML editor. 

T
Contributor

Mathias - I tried copying/pasting my signature but Freshdesk reformatted the text and made the signature totally not compliant with our signature policy.  I add my questions about a better WYSIWYG or HTML editor for signatures please!

I
Community Debut
  • info_13505
  • Community Debut
  • September 18, 2015

any news on html signatures?

S
Community Debut
  • scott.braun
  • Community Debut
  • July 21, 2016

Is there any change in status as to adding a graphic to the agent signature?

S
Contributor

Hello there,


Happy to report that you can embed a logo in your Agent Reply template (Admin->Email Notifications -> Reply Templates -> Agent Reply template.


I'll look into HTML signatures and post back on the thread..


Thanks,

Sudha



marcus.landgren
Community Debut
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Will this feature also be added for the signatures in the agents profiles?

G
Community Debut
  • g.casuccio
  • Community Debut
  • October 16, 2017

Hello, is it possible to add a specific Logo for every Product?


marcus.landgren
Community Debut
Forum|alt.badge.img+3

@Giuseppe: If you are referring to the email signature from the agents, it's as far as I know unfortunately not possible to do it out of the box, but with a custom app you can.

G
Community Debut
  • g.casuccio
  • Community Debut
  • October 16, 2017

Thank you @Marcus do you have more information about this App?

marcus.landgren
Community Debut
Forum|alt.badge.img+3

@Giuseppe: a custom app means an app that is custom made for you, i.e. not a general app on the Market Place.

I know that there was an old plugin available that did this, so it's definitely possible to do.

Email me on marcus.landgren@swedbyte.se if you need help to develop a custom app.

T
Contributor
If your account still supports the older freshplugs ( instead of the newer SDK apps ) then the app in https://support.freshdesk.com/support/discussions/topics/310835 is a starting point. As it is it changes some text in the signature, based on the selected Group.

 

D
Contributor
  • dan.fitch
  • Contributor
  • December 4, 2017

GIVE US HTML SIGNATURES

aravind.sundararajan
Skilled Expert
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Hello,


Freshdesk supports copy-paste of publicly available images in the agent signature section and also provides you an option to import images.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
R
Community Debut
  • ross_19260
  • Community Debut
  • June 17, 2019

How do i add a logo on my email signature 

K
Community Manager
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  • karthik.kumarCommunity Manager
  • Community Manager
  • September 5, 2019

Hello,


Have you tried making use of the Marketplace apps for this?


Signature Management can store multiple signatures which are added to the reply editor.


Signature Management Plus can store multiple signatures which can be used based on the group or the product assigned to a ticket which the agent can choose.


Dynamic Support/Group based Signature app can add signatures (with placeholders) based on the support email or the group to which the ticket is assigned to.


Hope this was helpful :)

J
Community Debut
  • jason_20358
  • Community Debut
  • August 7, 2020

None of the above Marketplace apps allow for direct embedding of non-permalinked images or HTML. 

This needs to be an option, we have several logos for different aspects of our business, all which link to different pages. 

Has there (hopefully) been progress on this request in the last 11 months since the above reply?

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