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Need better reporting

Related products:Freshdesk
  • October 25, 2014
  • 3 replies
  • 11 views
R
Apprentice

You really need to have better reporting and at the very least allow the creation of automated reports to be sent out from the helpdesk.



3 replies

A
Contributor
I think you should extend enterprise reporting to all paied profiles, like blossom and garden. Simple reporting are too simple for us. We need all at glance report. I don't think it costs too much for you. We'll never upgrade to estate only for this reports, and this is a big lack for us ;-(
C
Apprentice
  • celso.munoz
  • Apprentice
  • July 22, 2015

Freshdesk team, your reporting tools need upgrading ASAP, you are falling behind your competitors.

Even your exporting of service tickets is faulty and doesn't always deliver the email to downland the report, not good enough!!! (This should be automatic on the page without the need to email the report). 

aravind.sundararajan
Skilled Expert
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Folks,


You'd have seen it already but it's really unfortunate that we have missed to update this thread. We had the revamped reports launched early last year and also opened up endpoints for JSON data ( Read ticket properties & activities export ) . Few highlights are listed on this blogpost : https://blog.freshdesk.com/new-reports/


Cheers!

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