We have a SLA with our customers that gives them 3 free support tickets per year and the others are billable. Now I need to find a way to automatically see how many tickets a customer already has registered per year or per SLA period.
Is there away of doing this with the standard portal?
Regards,
Eric
+12Hello Eric,
You could use the export tickets option on the tickets list view page to export the tickets per requester. You can use the filter tickets sidebar to filter the time range and the requester and then trigger the export.
Cheers!
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