I would like to submit an enhancement request for surveys.
- Develop additional functionality that allows the administrator to determine how frequently a user will be sent a survey. This should be flexible to meet individual Freshdesk customer needs. So for example, an option to choose a customer may only receive a survey x time per month, week, etc regardless of the number of tickets submitted.
- We have customers that engage with us daily. They do not like receiving the surveys from us for every ticket. While they can easily delete the survey email. It’s not really giving them what they want.
- A way to easily whitelist/blacklist? Customers from receiving surveys. We would like to do this by domain and specific customers. If some customers request to never receive a survey we need to be able to honor that.
- Allow agents to select whether a particular customer should get a survey when the ticket is resolved. This should be functionality that can be turned on per Freshdesk customer, as some may want this option an some may not.
- Enhanced Reporting. Would love a way to easily generate a report for agents that provides statics on the responses and also a list of comments they received. The report should be formatted nicely and able to be scheduled to be sent to the agent.
