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Need text notifications when certain clients have issues

Related products:Freshdesk
  • May 14, 2020
  • 0 replies
  • 2 views

 Hi, we have a handful of clients that need a different service level.


We're simply looking for our support reps to get texted when these clients email us with issues.


What is the best way to do this with FreshDesk?


Thanks

JK