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Need Ticket Conversation Customizations for FreshDesk

Related products:Freshdesk
  • Nov 3, 2022 10:17 PM UTC
  • 3 replies
  • 52 views
Apprentice
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We continue to miss important details because the important conversations are hidden in FD, especially on long running tickets.

There is a plug-in for FreshService to auto-expand all conversations, but it does not exist in FD? Please release this plug in or make it an option in the Admin panel. 

3 replies

Contributor
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Has anyone found a workaround or resolution to this, or perhaps contacted the marketplace app developers to see if the FreshService solution can be applied to FreshDesk?

    Skilled Expert
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    +1 for this, the ability to choose to be able to do this would be ideal.

      Eugene.Pikalov
      Community Debut

      This is one of the most annoying features in FD that conversations are collapsed by default. 
      Moreover - FD doesn’t show you the next hidden item, when you expand them.
      You are navigated to the beggining of the convo intstead.  
       

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