It would be really useful to be able to associate multiple document templates with a single service item. For example, a promotion request service item may allow a requester to include changes to base salary, short-term incentive, and long-term incentive so the letter would not be the same for every request. It would be ideal if we could associate letter templates that accommodated the varies needs (e.g., base salary adjustment only, base salary plus LTI adjustment, etc.).
New Idea
Need to Associate Multiple Document Templates with Single Service Item
+1
+9- Top Contributor ⭐
You could get around this via a bundle. Associate each template to a unique service item, then when it comes across in the bundle it’ll fill in the marks you need to hit. A little more work, but relatively same end result?
+1That's an interesting idea. I wonder if you can hide a service item from a requester group in the service catalog but allow them use it in a bundle so that the only way to use the service item is in the bundle.
+9- Top Contributor ⭐
You can! You will need to edit the Custom StyleSheet on the portal. Simply add the below. You will need to change every number to correspond to the digits that correspond to the service item identifier. In my case, the service items were 270, 271 and 300. you can copy/paste the second line as much as you need so long as you have it above that last line it will hide them for you.
a[href*="/support/catalog/items/270"],
a[href*="/support/catalog/items/271"],
a[href*="/support/catalog/items/300"] {
display: none !important;
}
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