This was already suggested more than 5 years ago but, according to FS support, it is still not possible… https://community.freshworks.com/ideas/view-tickets-worked-on-by-an-agent-for-a-given-date-or-range-12975
We need the ability to see a list of tickets an agent touched in a given time period. As the original request states, I’d like to see a list of tickets “Mike” created, resolved, closed, updated, replied to, etc. today. Ideally this would be in chronological order…
12:00pm Note added: <Subject of ticket>(link to ticket)
12:34pm Ticket Closed: <Subject of ticket>(link to ticket)
1:15pm Email sent: <Subject of ticket>(link to ticket)
