Dear Team,
Currently there is no provision to define webhook in rules that run on Time Triggers.
Use Case : We are using automation rule to automatically assign Group and Agent information on the basis of selection of some criteria at the time of ticket creation. In this case we are sending an SMS using webhook on ticket creation . But due to some limitation and investigation by the freshdesk specialist team they told us that it is by default picking the ticket resolving time from the default SLA at the time of ticket creation in place of updated SLA . If we have option to define the webhook on the time triggers then we will define the rule of sending SMS on Time Triggers in place of Ticket Creation.
Please update it as soon as possible in the Freshdesk.
Regards,
Jatinder Vaid
8920903999
