It is difficult to organise our canned responses with only 1 x folder level available. I saw somewhere that this feature was announced as an coming update, which has never materialized. I hope this is still in the pipeline!
New Idea
Nested canned response folders
+1Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.