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New Idea

New Automation Rule

  • February 14, 2025
  • 0 replies
  • 20 views

jasmina
Apprentice
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Hi all, 

Since company members have different roles, some roles require confidential conversations.  It would be nice to have the automation rule which helps you hide specific tickets from other company member. 

The scenario would be like this:

- Create a field “Ticket visibility”
- Create New Rule and configure it:

  • Condition:
    • IF “Ticket Visibility” is “Private”
  • Action:
    • Remove requester’s company association from the ticket.
       

If someone knows another solution to this scenario, I would appreciate it if you could share with me.

Thank you!