We often have escalation agents (T2, T3, managers, etc), who need to sometimes jump into a call queue to help lower waiting calls. These agents also sometimes need to be able to receive transfers from other agents, but NOT get other calls. Would be nice to have a call availability status for Call Transfers Only
New Idea
New Call Availability option: Call Transfers Only
+3Having a status like ‘Transfers Only’ (as there is in Zendesk) would be amazing. Too often, when our agents need to take transfers, they have to fend off calls waiting in queue and sometime ignore the wrong call.
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