Hello team,
While the Company and Contact areas are being revamped, I'd like to propose a related improvement: automatically inherit a company's logo onto every contact mapped to that company.
Currently, when I add a logo and domain to a company, FreshDesk automatically maps contacts to that company via their email domain (e.g. @acme.com). My proposal is to extend that mapping so the company logo is also applied to each contact's profile.
This would make it much easier to visually identify contacts at a glance in the ticket view, especially for key accounts and VIP’s. Given how manual contact management is today, any automation like this is a real quality-of-life improvement.
Lastly, a potential bug: company logos never show in Companies view or Search results, only when entering the company profile, see above. This could be “by design” to quickly load the list, but it does show for contacts, so makes no sense.
Thanks for your time and feedback.
