Hello,
I have idea to create new status cancelled. Sometimes we need this status, because we must reject support request. Status closed and resolved isn’t enough to do this.
I created this status manually, but all tickets with this status are still unresolved in my Freshdesk.
Will be good to have new default status: cancelled or turn on functionality to manage what status should do in Freshdesk.
I found similar topic: Ability to create new status(es) that effectively "close" an item | Refresh Community (freshworks.com). Unfortunately is archived. I hope that this idea will be implemented
