We have multiple support email addresses within our Freshdesk account; each one assigned to a different group.
Would it be possible for the default 'From' email address - when sending a new email - to be the support email address that is linked to the group that the agent belongs to?
I.e.
We have two support email addresses:
support@itseeze.com - linked to our 'Support' group
finance@itseeze.com - linked to our 'Finance' group
Our agent, Joe belongs to our 'Finance' group, but every time he wants to send a new email, the 'From' address is support@itseeze.com. Joe has to (1) manually change the email address and (2) sometimes forgets to do this so replies get sent to the wrong group, resulting in Joe missing them.
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