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New Idea

New Problem Event

Related products:Freshservice
  • October 11, 2022
  • 0 replies
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Hi there,

We were looking through Workflow events for Problems today, and one that would be nice to have is an event trigger for associating tickets to a problem. Our main use case for this would be so that when an unresolved ticket was associated to a closed problem, we could re-open the problem using a workflow automation.

Thanks!