Hello Freshdesk team,
I like your new reports. Just it would be good to see how a ticket would be resolved. The background is that we can resolve tickets successfully (and help the customer) or we have to close tickets non-successfully and tell the customer that we can do nothing. The difference would be interesting.
Idea: add a status filter or give opportunity to show status in addition to resolved and received.
(or give me idea how I can see in which way the ticket was closed - field status overview)
