suggest the implementation of what, from our point of view, would be a helpful and visual way to inform about tickets in which a private note has been added.
The idea is to add an additional state for such cases.
Similar to New, Overdue, Customer responded, etc. we suggest the label for New info.
This would refer to tickets whose last message is a private note. Otherwise, this status remains not visible at a first glance in the Freshdesk board. Below there is an example of what we suggest:
Last status is a private note:
Ticket shows a New info status:
Please evaluate our request and consider its implementation, if it aligns with your workflow.
